FAQs
For any technical issue that persists and is not answered below. Please feel free to reach us on [email protected] To assist us in helping you quicker & better, along with the details of the issue you should also share your Client ID (Open Kick > Tap on Profile > Click on settings > About us) as part of your email.
Profile & Content Preference
Sign up using your mobile number to create your profile. You can choose to customize it by adding a profile photo, suitable handle and bio.
You can go to profile and choose edit from the three dots to change your username.
Go to your profile page on the app by clicking on the ‘Human’ icon and click on the ‘settings’ icon and click on ‘Change Language’. You can select the languages you want to consume content in.
Open Kick > Tap on profile > Click on settings > Change Language
We send notifications to stay connected with our users. Please ensure it is not turned off in-app settings. You can also check it by following these steps;
Open Kick > Tap on profile > Click on settings > Turn Notifications on
You cannot delete your account. Please reach out to us to help you in this regard. For any assistance/ help, email us
The badging exercise is done by the internal team and if you create good quality content under a specific genre then your profile should automatically be badged after looking at both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us
The verification process is an internal process and it depends on the quality of content created, followers, engagement received (Likes, Comments & Shares) on videos uploaded on your profile. Our team themselves will reach out to you once your profile has been qualified by us basis both quantitative as well as qualitative aspects of your profile. but if you still want us to look at your profile then please write to us.
This feature is not available on our App at the moment. Please stay tuned and we will update you when we introduce this feature.
Creating / Uploading Videos
You can record a video by using the + option on the app and also add some great filters, audio and effects too. Give an apt description to your videos and use the right hashtag to get optimum visibility
You can upload your phone gallery video provided it is less than 60 seconds and 50 MB in size. Just click on the + option on the app and then select ‘Album’. You will have the option to further trim/edit your videos
While there is no limit on the number of videos to be uploaded but each video should be within a duration of 60 sec.
You have all the options on the camera screen after you click the + option on the app. You can choose the intended Filter / Masks / Stickers / Effects and create and upload your video on Kick
On the camera screen after you click the + option on the app. You have the option to ‘Pick A Song’ on the same screen where you can see the trending soundtracks as well as search for the one you want.
While watching any video on Kick App you will see a Duet Icon on the right-hand side. Click on the icon and the video will open with the ‘create video/upload video’ part of the App. Please note the duet option is only available if the original uploader/creator has enabled the duet option while uploading the original video.
While uploading your video you have an option ‘Allow Duet’ please select the option and that will enable other users to create duets
It will be helpful to write a brief description of the video related to the content and also use relevant Hashtag for the video. We will advise not using too many irrelevant hashtags.
Owing to the huge volumes, our systems take some time to process your videos. Please be assured we are actively trying to scale up and the time taken will substantially keep reducing in the future.
This should not be happening. Please share the video details and your Client ID with us (Open Kick- Tab on profile > Click on settings > About us) at [email protected] We will be happy to assist you
Please note you cannot delete a video currently. For any assistance/ help, email us.
This feature is not yet introduced on Kick App. Please stay tuned and we will keep you updated on when we enable this feature on the App.
Tagging & Reporting
Please tap on the 3-dots icon over the video and use the report option to help us remove such obscene content. Thank you.
Sincere apologies for this. Please share a screenshot of the ad you have seen. It will help us remove such ads and improvise in future. Thank you for raising the issue. Please share your suggestions to help us improve further on [email protected]
Followers / Comments
This depends on your efforts. Create more videos, user-relevant hashtags and take part in more and more challenges. The quality of your videos and engagement of existing followers will help in increasing your follower base
We sometimes ban users from posting copyright or obscene content. As a result, the count for your followers decreases if they followed you in the first place. If the problem persists please reach out to us
Visit the user’s profile by tapping on their name inside the comment and hit the follow button.
Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.
Long tap on the comment you wish to delete and tap ‘Delete’ on the pop up that opens.
Long tap on the comment you wish to report and tap ‘Report’ on the pop up that opens.
Remuneration / Monetization / Sponsorship
Firstly thank you for your interest and being a part of the Kick family. We do share any monetary benefits in terms of payment to our partner creators and to users as well.
Also, we will reach out to you if / when any branded labels reach out to us for any potential collaboration.
So let's get creating awesome content on Kick and engaging with all your eager fans and followers!. If you are a user you do not need to do anything just keep watching the entertaining videos of all the creators will make you earn coins in the app. If you are a creator kindly reach us at [email protected] to know more about how you can earn with us.
Firstly thank you for your interest and being a part of the Kick family. We do not share any monetary benefits in terms of payment to any user on Kick, we do however help you grow your followers and engage with them and brand yourself on our Kick app which has reaching the new milestones everyday in downloads. Which should sound very promising for a creator with great content like yours!
Having said that, we will definitely reach out to you if / when any branded labels reach out to us for any potential collaboration. So let's get creating awesome content on Kick and engaging with all your eager fans and followers!